BitcoinStuffStore Terms and Conditions

Version: October 2026

1. Company Information

• Trade name: BitcoinStuffStore (Mario Zijlstra's sole proprietorship)
• Business addressWesterd 44, 7943 GL Meppel.
• Chamber of Commerce number: 90462769
• VAT number NL002746440B41
• Email office@bitcoinstuffstore.com
• Website: www.bitcoinstuffstore.com

2. Applicability

These terms and conditions apply to all offers, orders, and agreements with BitcoinStuffStore via www.bitcoinstuffstore.com. By placing an order, you agree to these terms and conditions. Any deviations from these terms and conditions are valid only if we have confirmed them in writing. These terms and conditions also apply to future orders.

3. Orders and Payments

Orders are placed via the website. We reserve the right to refuse or cancel orders in case of obvious errors, incorrect price listings, technical malfunctions, misuse, or suspected fraud. If we refuse an order, you will be informed as soon as possible, and any payment will be refunded.

Payment must be paid in full before an order is processed and shipped. All products remain the property of BitcoinStuffStore until full payment is received.

Payments in bitcoin (on-chain or via Lightning) are technically irreversible. Price fluctuations between the time of order and the time of delivery do not entitle you to cancellation or price adjustment. In case of returns and refunds, the regulations described in Article 5 apply.

4. Shipping and Delivery

We ship orders as quickly as possible, usually within 1 to 2 business days after payment is received. Stated delivery times are indicative and no rights can be derived from them.

The risk of loss or damage remains with us until delivery to you or a person designated by you. Delays by carriers, customs, or other external parties are outside of our liability. An incorrectly provided delivery address is the customer's responsibility; any additional costs will be at your own expense.

For detailed shipping terms, international shipments, and costs, please refer to our Shipping policy.

5. Right of withdrawal (returns)

As a consumer, you have the right to cancel your order within 14 days of receipt, without giving any reason. This period begins on the day you or a person designated by you physically takes possession of the product.

How do you revoke?

The fastest way is the button Withdraw order on our website. You fill in your name, email address and order number, confirm your withdrawal and immediately receive a confirmation by email with the date and time. No login required. You can also declare your withdrawal in any other unambiguous way: by email to office@bitcoinstuffstore.com, by post, or via the model withdrawal form. Please include your order number.

After your cancellation, you have 14 days to return the product. Return shipping costs are your responsibility, unless we have agreed otherwise in advance or the product is defective or has been delivered incorrectly.

Product condition

You may unpack and inspect the product as you would in a physical store. This means you may remove a hardware wallet or miner from its packaging, connect it, and check if it works. For further use (such as generating a seed phrase on a hardware wallet, or adjusting firmware), we may charge a reduction in value corresponding to the actual depreciation incurred.

Refund

Upon receipt and inspection of the product, we will refund the purchase price (including any original shipping costs for the standard shipping method) within 14 days using the same payment method as your original payment, unless otherwise agreed upon.

When paying with Bitcoin, we typically refund the EUR equivalent based on the market rate at the time of reimbursement. By mutual agreement, we can also refund in Bitcoin; any difference in exchange rates will then be at your expense.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• sealed products that cannot be returned for reasons of hygiene or health, and whose seal has been broken after delivery (for example, foodstuffs such as Bitcoin Beef Bits, or opened beverages);
• hardware on which the seed phrase was generated or which has otherwise been irreversibly put into use (such as an activated hardware wallet);
• hardware with custom firmware flashed that cannot be reset to factory settings via the standard procedure;
• digital products where delivery has started with your express consent;
• custom-made or personalized products;
• Business customers (B2B), who are not consumers within the meaning of the Civil Code.

6. Warranty and conformity

6.1 Statutory warranty for consumers

In addition to your right of withdrawal, as a consumer you are entitled to a product that does what you may reasonably expect of it. This is the statutory warranty (conformity) under Article 7:17 of the Dutch Civil Code. How long it applies depends on the product and on the lifespan you may reasonably expect.

If a defect appears within 12 months of delivery, we assume the defect was already present at delivery, unless we show that this is not the case. If a defect appears later, we ask you to show that it is likely the defect was already present at delivery.

For a defective or non-conforming product, you choose free repair or replacement. If that is not possible, or not within a reasonable time, you can choose a price reduction or a refund. The cost of sending us a defective product is on us.

Some products also come with a warranty from the manufacturer or supplier. That warranty is in addition to your statutory rights and does not limit them.

6.2 How do you report a defect?

Email office@bitcoinstuffstore.com with:

• your order number;
• a short description of what is wrong and since when;
• which power supply, cables and accessories you use (preferably with a photo of the power supply's rating label);
• for miners: a photo of the front and back of the circuit board and, if the device still starts up, a screenshot of the settings (frequency, core voltage, firmware version).

Only send a product to us after we have agreed this with you. We can often solve a problem together remotely, for example with a firmware update or a different setting. That saves you waiting time.

6.3 What is not covered by the warranty?

A defect is not covered by the warranty if it was caused by:

• incorrect use or use contrary to the manual;
• a power supply other than the one included or recommended by us, or a power supply with the wrong voltage or polarity;
• overloading, such as overclocking: raising the frequency or core voltage above the manufacturer's default settings. Overclocking is possible, but damage caused by it is not covered by the warranty;
• insufficient cooling, or a blocked or removed fan or heatsink;
• moisture, dropping, impact or other external force;
• flashing firmware not officially released by the manufacturer or the open-source project, or other changes to hardware or software;
• repair or disassembly by you or by anyone other than us, without our permission;
• normal wear and tear.

6.4 Inspection and costs

If a product is sent in for inspection and there turns out to be no defect, or the defect falls under 6.3, we may charge the return shipping costs and a fixed fee of EUR 25.00 for the inspection. We will always tell you first, including the possible costs, before we charge anything. You then decide whether to have the product repaired for a fee or get it back unrepaired.

6.5 Business customers

If you buy as a business or in the course of a profession (for example with a company name or VAT number on the order), the following applies instead of 6.1:

• you must report a defect within 90 days of delivery; after that, any warranty claim lapses;
• you must show yourself that the defect was already present at delivery;
• we choose whether to repair, replace or credit the purchase price (in full or in part);
• the cost of sending the product to us is at your expense.

Article 8 (liability) applies in full.

6.6 Performance of miners

The performance of miners and similar hardware depends on external factors such as network difficulty, electricity costs, ambient temperature and settings. We give no guarantee of earnings, hashrate stability or profitability. This does not affect your right to a product that technically works as described.

7. Complaints and disputes

Do you have a complaint? Contact us via office@bitcoinstuffstore.com. We aim to respond substantively within 14 days. If we need more time, we will let you know within that period.

If we cannot resolve the dispute together, you can submit it to the competent Dutch court. Dutch law applies to all agreements. As a consumer, you also retain the protection of the mandatory consumer law of the country where you live.

8. Liability

Our liability for direct or indirect damages, including consequential damages, loss of profit, or data loss, is limited to the purchase price of the product in question. This limitation does not apply in cases of:

• gross negligence on our part;
• personal injury;
• damage resulting from the non-fulfillment of an essential obligation, whereby the purpose of the agreement is not achieved.

Information about Bitcoin, mining, or hardware on our website is for informational purposes only and does not constitute financial advice.

9. Intellectual Property

All content on BitcoinStuffStore.com, including text, images, logos, and designs, is the property of BitcoinStuffStore or its licensors. Third-party brand names (such as Bitaxe, NerdMiner, Coldcard, Bitbox) remain the property of their respective owners. Much of the hardware in our product range is open source; those products are subject to their respective open-source licenses.

It is not permitted to copy, distribute, or commercially use material from our website without written permission.

10. Affiliate Partners

BitcoinStuffStore can collaborate with affiliate partners and receive a commission on purchases made through external links. The price for you remains the same. We are not responsible for the content, delivery, or terms of third-party websites. Affiliate relationships will also be disclosed on-site for relevant content (such as blog posts).

11. Privacy

We handle personal data confidentially and in accordance with GDPR. Please consult our privacy policy for more information about the processing of personal data, and our Cookie policy for information about cookies.

12. Age

Alcoholic beverages in our assortment (such as Bitcoin Cava 200K and Moon Bottle) are exclusively sold to customers aged 18 and over. By ordering such a product, you confirm that you meet this age requirement.

13. Changes and other matters

We reserve the right to amend these terms and conditions. The most recent version always applies from the moment it is published on the website. If a provision proves to be invalid, the remaining provisions shall remain in full force and effect.

14. Contact Info

Questions or comments about these terms? Email us at office@bitcoinstuffstore.com.