Shipping Policy & Return Policy

Gewicht van de hele bestelling, inclusief verpakking. Naar landen die hier niet staan versturen we (nog) niet.

Alle bedragen incl. btw, per bestelling. Op voorraad: verzonden binnen 2 werkdagen. Op bestelling: verzonden binnen 5 tot 10 werkdagen. De bezorgtijd daarna hangt af van DHL en het land. Bij het afrekenen zie je altijd het exacte bedrag.

Return Policy

As a consumer, you have the right to return your order within 14 days of receipt, without stating a reason. This is your statutory right of withdrawal. Below we explain how it works.

General return conditions

• Return period: 14 days to notify us of your return after receiving the product, and then another 14 days to actually send the product back.
• State of the product: You may unpack and inspect the product as you would in a physical store. Connecting a Bitaxe or hardware wallet to see if it works is therefore permitted. For further use (generating a seed phrase, flashing custom firmware, mining for extended periods), we may charge a depreciation fee corresponding to the actual decrease in value.
• Complete Return the product including original packaging, accessories, and any documentation.

Exceptions

The right of withdrawal does not apply to, among other things:

• sealed food or drinks (such as Bitcoin Beef Bits, Moon Bottle) whose seal has been broken;
• hardware wallets where the seed phrase was generated;
• hardware with flashed custom firmware that cannot be undone via the standard procedure;
• custom-made or personalized products;
• Business-to-business (B2B) orders.

A complete list is in our Terms and conditions, article 5.

Return Process

• Notify us: use the button Withdraw order. You fill in your name, email address and order number and immediately receive a confirmation by email with the date and time of your withdrawal. No login required. You can also notify us of your withdrawal by email at office@bitcoinstuffstore.com with your order number, or via our model withdrawal form.
• Instructions: After registration, you will receive instructions for returning. We recommend always sending with track and trace.
• Risk during return: The risk of a return shipment lies with the customer until the moment we receive the package.
• Return costs Return shipping costs are your responsibility, unless the product is defective or there is an error on our part.

Refund

• Term Upon receipt and inspection of the product, we will refund the purchase price within 14 days, including the original shipping costs for the standard shipping method (any additional cost for express shipping will not be reimbursed).
• Method: Refunds are processed through the same payment method used for the purchase, unless otherwise agreed upon.
• Bitcoin payments: If you paid with Bitcoin (on-chain or Lightning), we will refund you in EUR equivalent based on the market rate at the time of refund. By mutual agreement, we can also refund in Bitcoin; any difference in exchange rate will be at your expense.
• Denial or reduction in value If the return does not meet the conditions, we may refuse it or apply a reduction in value.

Warranty

In addition to your right of return, as a consumer, you are entitled to a product that is fit for purpose. This is the legal guarantee. If a product is defective or non-conforming within the warranty period, we will contact you to arrange for repair, replacement, or refund. Read more in Article 6 of our terms and conditions.

Complaints

Not satisfied? Email us at office@bitcoinstuffstore.com and we will respond within 14 days. If we cannot reach a solution together, you can submit the dispute to the competent Dutch court.

Learn more

For more information on how we handle personal data, please consult our privacy policy. For cookies, see our Cookie policy. For additional terms, please read our terms and conditions.